The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
Copyrights notice
The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
Estudamos a evolução e o domínio das funções baseadas em serviços e suas características distintivas. À medida que a indústria de serviços amadurece, suas funções apresentam muitas semelhanças com os processos de desenvolvimento de software, como intensa interação homem-máquina, atividades intensivas em conhecimento, flexibilidade na organização, controle e execução de tarefas. Neste artigo discutimos uma ampla gama de tópicos interconectados, enfatizando a natureza multifacetada das funções de serviço. Estas incluem a evolução da indústria de serviços e dos seus produtos, a consumerização de produtos de alta tecnologia com base na sua adoção em larga escala e a consequente criação de requisitos implícitos; os processos de transferência de tecnologia; a propensão a erros devido à interação intensa e prolongada com computadores e alguns métodos para mitigar a incidência de erros. Argumentamos que através da adequada 'humanização e personalização' dos sistemas interactivos e através da utilização de equipas de profissionais apoiados por computador, podemos prevenir tais erros. Discutimos alguns tipos de equipes úteis, modelos de seu comportamento e seus aspectos de controle. À medida que o custo das comunicações diminui devido à Internet, concluímos que um controle de sistema totalmente descentralizado proporciona uma organização plana, flexível, justa e livre de atritos para sistemas de serviços baseados em grandes equipes.
The copyright of the original papers published on this site belongs to IEICE. Unauthorized use of the original or translated papers is prohibited. See IEICE Provisions on Copyright for details.
Copiar
Chitoor V. RAMAMOORTHY, "A Study of the Service Industry--Functions, Features and Control" in IEICE TRANSACTIONS on Communications,
vol. E83-B, no. 5, pp. 885-902, May 2000, doi: .
Abstract: We study the evolution and the dominance of the service based functions and their distinguishing features. As the service industry matures, its functions bear many similarities with the software development processes, such as intense man-machine interaction, knowledge intensive activities, flexibility in the organization, control and execution of tasks. In this paper we discuss wide range of interconnected topics, emphasizing the multi-faceted nature of service functions. These include the evolution of service industry and their products, the consumerization of high tech products based on their large-scale adoption and the consequent creation of implicit requirements; the technology transfer processes; the error proneness due to intense and prolonged interaction with computers and some methods of mitigating error incidence. We argue that by proper 'humanization and personalization' of interactive systems and by the use of teams of computer supported professionals, we can prevent such errors. We discuss some useful team types, models of their behavior and their control aspects. As the cost of communications shrinks like due to the Internet, we conclude that a fully decentralized system control provides a flat, flexible, and fair and friction-free organization for large team based service systems.
URL: https://global.ieice.org/en_transactions/communications/10.1587/e83-b_5_885/_p
Copiar
@ARTICLE{e83-b_5_885,
author={Chitoor V. RAMAMOORTHY, },
journal={IEICE TRANSACTIONS on Communications},
title={A Study of the Service Industry--Functions, Features and Control},
year={2000},
volume={E83-B},
number={5},
pages={885-902},
abstract={We study the evolution and the dominance of the service based functions and their distinguishing features. As the service industry matures, its functions bear many similarities with the software development processes, such as intense man-machine interaction, knowledge intensive activities, flexibility in the organization, control and execution of tasks. In this paper we discuss wide range of interconnected topics, emphasizing the multi-faceted nature of service functions. These include the evolution of service industry and their products, the consumerization of high tech products based on their large-scale adoption and the consequent creation of implicit requirements; the technology transfer processes; the error proneness due to intense and prolonged interaction with computers and some methods of mitigating error incidence. We argue that by proper 'humanization and personalization' of interactive systems and by the use of teams of computer supported professionals, we can prevent such errors. We discuss some useful team types, models of their behavior and their control aspects. As the cost of communications shrinks like due to the Internet, we conclude that a fully decentralized system control provides a flat, flexible, and fair and friction-free organization for large team based service systems.},
keywords={},
doi={},
ISSN={},
month={May},}
Copiar
TY - JOUR
TI - A Study of the Service Industry--Functions, Features and Control
T2 - IEICE TRANSACTIONS on Communications
SP - 885
EP - 902
AU - Chitoor V. RAMAMOORTHY
PY - 2000
DO -
JO - IEICE TRANSACTIONS on Communications
SN -
VL - E83-B
IS - 5
JA - IEICE TRANSACTIONS on Communications
Y1 - May 2000
AB - We study the evolution and the dominance of the service based functions and their distinguishing features. As the service industry matures, its functions bear many similarities with the software development processes, such as intense man-machine interaction, knowledge intensive activities, flexibility in the organization, control and execution of tasks. In this paper we discuss wide range of interconnected topics, emphasizing the multi-faceted nature of service functions. These include the evolution of service industry and their products, the consumerization of high tech products based on their large-scale adoption and the consequent creation of implicit requirements; the technology transfer processes; the error proneness due to intense and prolonged interaction with computers and some methods of mitigating error incidence. We argue that by proper 'humanization and personalization' of interactive systems and by the use of teams of computer supported professionals, we can prevent such errors. We discuss some useful team types, models of their behavior and their control aspects. As the cost of communications shrinks like due to the Internet, we conclude that a fully decentralized system control provides a flat, flexible, and fair and friction-free organization for large team based service systems.
ER -