The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
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The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
A tecnologia de fluxo de trabalho se espalhou por amplas áreas que exigem controle de processos (por exemplo, logística e e-business) ou coordenação de recursos (por exemplo, trabalho cooperativo e computação em grade). Entre vários tipos de fluxo de trabalho, apresentamos um caso de processo de fluxo de trabalho ad-hoc em uma empresa de telecomunicações coreana. Uma vez que tal processo de serviço é geralmente acompanhado da participação do cliente, o procedimento e o estado são alterados de forma flexível e por vezes caprichosa para lidar com o pedido do cliente e a situação inesperada do operador. No caso de processos de provisionamento de serviços de rede ou de solução de problemas, os clientes muitas vezes solicitam alterações em seus tipos de serviço ou agendamento de visitas, o que resulta em um gerenciamento flexível e adaptativo das instâncias do processo. Neste artigo, apresentamos uma nova abordagem para modelagem de fluxo de trabalho baseada em regras ECA modificadas (denominadas P-ECA) para fins de modelagem ad-hoc de processos de fluxo de trabalho. A modelagem de fluxo de trabalho baseada em regras é compreensível para engenheiros e pode ser facilmente implementada em programas; portanto espera-se que possa ser amplamente adotado para modelagem ad-hoc e adaptativa de fluxos de trabalho que requerem mudanças dinâmicas de seus estados por eventos internos ou externos.
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Jae-Yoon JUNG, Joonsoo BAE, "Rule-Based Ad-Hoc Workflow Modeling for Service Coordination: A Case Study of a Telecom Operational Support System" in IEICE TRANSACTIONS on Fundamentals,
vol. E93-A, no. 12, pp. 2740-2743, December 2010, doi: 10.1587/transfun.E93.A.2740.
Abstract: Workflow technology has spread over the wide areas which require process control (e.g. logistics and e-business) or resource coordination (e.g. cooperative work and grid computing). Among various types of workflow, we introduce a case of ad-hoc workflow process in a Korean telecom company. Since such a service process is generally accompanied with customer's participation, the procedure and state are flexibly changed and sometimes capricious to cope with customer's request and operator's unexpected situation. In case of network service provisioning or problem shooting processes, customers often request the changes of their service types or visit appointments, which result in flexible and adaptive management of the process instances. In this paper, we present a novel approach to workflow modeling based on modified ECA rules (named P-ECA) for the purpose of ad-hoc workflow process modeling. The rule-based workflow modeling is comprehensible to engineers and can be implemented in programs at ease; therefore it is expected that it can be widely adopted for the ad-hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events.
URL: https://global.ieice.org/en_transactions/fundamentals/10.1587/transfun.E93.A.2740/_p
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@ARTICLE{e93-a_12_2740,
author={Jae-Yoon JUNG, Joonsoo BAE, },
journal={IEICE TRANSACTIONS on Fundamentals},
title={Rule-Based Ad-Hoc Workflow Modeling for Service Coordination: A Case Study of a Telecom Operational Support System},
year={2010},
volume={E93-A},
number={12},
pages={2740-2743},
abstract={Workflow technology has spread over the wide areas which require process control (e.g. logistics and e-business) or resource coordination (e.g. cooperative work and grid computing). Among various types of workflow, we introduce a case of ad-hoc workflow process in a Korean telecom company. Since such a service process is generally accompanied with customer's participation, the procedure and state are flexibly changed and sometimes capricious to cope with customer's request and operator's unexpected situation. In case of network service provisioning or problem shooting processes, customers often request the changes of their service types or visit appointments, which result in flexible and adaptive management of the process instances. In this paper, we present a novel approach to workflow modeling based on modified ECA rules (named P-ECA) for the purpose of ad-hoc workflow process modeling. The rule-based workflow modeling is comprehensible to engineers and can be implemented in programs at ease; therefore it is expected that it can be widely adopted for the ad-hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events.},
keywords={},
doi={10.1587/transfun.E93.A.2740},
ISSN={1745-1337},
month={December},}
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TY - JOUR
TI - Rule-Based Ad-Hoc Workflow Modeling for Service Coordination: A Case Study of a Telecom Operational Support System
T2 - IEICE TRANSACTIONS on Fundamentals
SP - 2740
EP - 2743
AU - Jae-Yoon JUNG
AU - Joonsoo BAE
PY - 2010
DO - 10.1587/transfun.E93.A.2740
JO - IEICE TRANSACTIONS on Fundamentals
SN - 1745-1337
VL - E93-A
IS - 12
JA - IEICE TRANSACTIONS on Fundamentals
Y1 - December 2010
AB - Workflow technology has spread over the wide areas which require process control (e.g. logistics and e-business) or resource coordination (e.g. cooperative work and grid computing). Among various types of workflow, we introduce a case of ad-hoc workflow process in a Korean telecom company. Since such a service process is generally accompanied with customer's participation, the procedure and state are flexibly changed and sometimes capricious to cope with customer's request and operator's unexpected situation. In case of network service provisioning or problem shooting processes, customers often request the changes of their service types or visit appointments, which result in flexible and adaptive management of the process instances. In this paper, we present a novel approach to workflow modeling based on modified ECA rules (named P-ECA) for the purpose of ad-hoc workflow process modeling. The rule-based workflow modeling is comprehensible to engineers and can be implemented in programs at ease; therefore it is expected that it can be widely adopted for the ad-hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events.
ER -