The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. ex. Some numerals are expressed as "XNUMX".
Copyrights notice
The original paper is in English. Non-English content has been machine-translated and may contain typographical errors or mistranslations. Copyrights notice
Embora as tecnologias de segurança e privacidade estejam incorporadas em todos os dispositivos e serviços, a complexidade destes conceitos confunde os utilizadores não especializados. Pesquisas anteriores mostraram que usuários não especialistas pedem conselhos a estranhos sobre o uso de mídia digital online. Neste estudo, para esclarecer as preocupações de segurança e privacidade de usuários não especialistas em suas vidas diárias, investigamos postagens de perguntas relacionadas à segurança e à privacidade em um site de perguntas e respostas (Q&A) para usuários não especialistas. Realizamos uma análise temática de 445 postagens de perguntas. Identificamos sete temas entre as perguntas e descobrimos que os usuários mais perguntaram sobre ataques cibernéticos, seguidos por software de autenticação e segurança. Descobrimos também que havia uma forte procura de respostas, especialmente para questões relacionadas com abuso de privacidade e gestão de contas/dispositivos. Nossas descobertas fornecem informações importantes sobre o que os não especialistas enfrentam quando se trata de privacidade e segurança e ajudarão os provedores de serviços e pesquisadores a fazer melhorias para resolver essas preocupações.
Ayako A. HASEGAWA
NICT
Mitsuaki AKIYAMA
NTT
Naomi YAMASHITA
NTT,Kyoto University
Daisuke INOUE
NICT
Tatsuya MORI
NICT,Waseda University,RIKEN AIP
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Ayako A. HASEGAWA, Mitsuaki AKIYAMA, Naomi YAMASHITA, Daisuke INOUE, Tatsuya MORI, "Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site" in IEICE TRANSACTIONS on Information,
vol. E106-D, no. 9, pp. 1380-1396, September 2023, doi: 10.1587/transinf.2022ICP0006.
Abstract: Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.
URL: https://global.ieice.org/en_transactions/information/10.1587/transinf.2022ICP0006/_p
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@ARTICLE{e106-d_9_1380,
author={Ayako A. HASEGAWA, Mitsuaki AKIYAMA, Naomi YAMASHITA, Daisuke INOUE, Tatsuya MORI, },
journal={IEICE TRANSACTIONS on Information},
title={Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site},
year={2023},
volume={E106-D},
number={9},
pages={1380-1396},
abstract={Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.},
keywords={},
doi={10.1587/transinf.2022ICP0006},
ISSN={1745-1361},
month={September},}
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TY - JOUR
TI - Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site
T2 - IEICE TRANSACTIONS on Information
SP - 1380
EP - 1396
AU - Ayako A. HASEGAWA
AU - Mitsuaki AKIYAMA
AU - Naomi YAMASHITA
AU - Daisuke INOUE
AU - Tatsuya MORI
PY - 2023
DO - 10.1587/transinf.2022ICP0006
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E106-D
IS - 9
JA - IEICE TRANSACTIONS on Information
Y1 - September 2023
AB - Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.
ER -